SHIPPING POLICY APPLICABLE FOR ALL INTERFACES OF eBOUTIQUE TAILOR

(MOBILE APPLICATIONS, DIGITAL MEDIUMS, SOCIAL WEBSITES AND APPLICATIONS, EBOUTIQUE TAILOR AND OTHER COMPANY OWNED WEBSITES AND OFFLINE ORDER FULFILLMENT CENTERS / STITCHING OPERATIONS CENTERS)

eBoutique Tailor is an online and offline hybrid model for servicing customers for their custom-stitched garments, fashion wear, and designer clothing.

The details of the products, services, or product specifications including weight, stitching seam strength, colours and tints, embroidery work, sizes, measurements, etc. as mentioned on eBoutique Tailor digital/online mediums including mobile applications, websites, social media platforms, and offline fulfilment centres are only approximate values, as all garments are custom fit and may vary depending on fabric quality and specifications.

The usage of any and all eBoutique Tailor Interfaces at any point in time warrants your acceptance of the shipping policy terms mentioned in this document. These clauses may change from time to time due to operational, business, or regulatory requirements.

By accessing, browsing, shopping, or ordering on eBoutique Tailor Interfaces, you indicate your unconditional acceptance of these terms and conditions.

eBoutique Tailor reserves the right, at its sole discretion, to update or revise these terms and conditions at any time. Continued use of the site following any such changes constitutes your acceptance of the revised Shipping Policy.

Eligibility to Use

Use of the site is available only to persons who can legally enter into contracts under applicable laws.

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including un-discharged insolvents, are not eligible to use eBoutique Tailor Interfaces.

eBoutique Tailor reserves the right to terminate access if it discovers that a user is under the age of 18 years or otherwise legally disqualified from entering into contracts.

Customer Support

This Shipping Policy applies to customers making purchases through eBoutique Tailor.

For any shipping or delivery-related queries, customers may contact:

Phone: +91 7973436825
Email: support@eboutiquetailor.com

Shipping Options & Delivery Costs

We ship both domestically and internationally through authorized logistics and courier partners.

eBoutique Tailor reserves the right to select the logistics service provider for:

• Fabric pickup
• Reference garment pickup
• Product delivery
• Hyperlocal delivery requirements

All applicable delivery and pickup charges, wherever applicable, will be communicated during order confirmation or checkout.

Shipping and logistics charges may vary depending on:

• Distance
• Weight
• Volume
• Urgency
• Delivery location
• Order type
• Packaging requirements

eBoutique Tailor may also use its own staff or local delivery partners for hyperlocal logistics requirements.

Order Processing Time

Due to the personalized and customized nature of fashion-related orders processed at eBoutique Tailor, delivery timelines are usually discussed and agreed upon between the customer and authorized representatives of eBoutique Tailor.

We make every effort to complete and deliver orders within the estimated timeline. However, delays may occur due to:

• Seasonal workload
• Fabric procurement delays
• Manpower disruptions
• Logistics delays
• Natural calamities
• Government restrictions
• Events beyond our control

eBoutique Tailor shall not be held responsible for such delays.

Updated delivery timelines may be communicated from time to time wherever required.

Operational Timings

Most fulfilment centres may remain closed on Sundays as weekly off days, although some outlets may operate all seven days.

Our teams generally work between:

10:00 AM to 7:00 PM IST
(Monday to Saturday)

Pickup and Delivery Charges

Pickup and delivery charges may start from ₹99 onwards and may vary based on:

• Distance
• Weight
• Urgency
• Shipment dimensions
• Delivery location

Shipping charges are displayed during checkout or communicated during order confirmation.

Cash on Delivery (COD)

As a general policy, eBoutique Tailor does not offer Cash on Delivery (COD) services.

Any COD option, if provided, will be purely at the sole discretion of authorized eBoutique Tailor representatives.

Failed Delivery or Pickup Attempts

If the customer is unavailable, does not respond, or the address is inaccessible during pickup or delivery attempts, eBoutique Tailor or its logistics partners may attempt delivery again on the next business day.

Additional charges may apply for repeated attempts depending on the circumstances.

OTP-Based Deliveries

To ensure safe and secure delivery, eBoutique Tailor may use OTP (One-Time Password) verification through SMS, WhatsApp, email, or app notifications.

Delivery of OTPs depends on telecom and technology providers, and eBoutique Tailor shall not be held responsible for delays or failures in OTP delivery.

Delivery Address & Restricted Locations

Customers are requested to carefully verify their pickup and delivery addresses before placing orders.

Once an order is confirmed, modification of the delivery address may not always be possible.

eBoutique Tailor shall not be liable for delivery delays or failures arising from:

• Incorrect address details
• Restricted access locations
• Gated communities
• Office premises
• Security restrictions
• Inaccessible locations

Customers may need to coordinate directly with logistics personnel to facilitate successful delivery.

Repeat delivery attempts may attract additional charges.

International Orders

International shipments may be subject to:

• Import duties
• Customs taxes
• Local government charges
• Regulatory clearances

These charges shall be borne entirely by the customer.

Customers are advised to check local customs regulations before placing international orders.

Once an international order is handed over to logistics partners, delivery timelines and successful delivery may depend on multiple country-specific regulations and customs procedures.

eBoutique Tailor shall not be held responsible for delays caused by customs or international shipping regulations.

Tracking Your Order

Once the order has been dispatched, customers may receive tracking details through:

• SMS
• WhatsApp
• Email
• Mobile application notifications

Customers can track their shipments through the courier partner’s tracking system.

For shipping-related support:

Email: support@eboutiquetailor.com
Phone: +91 7973436825

Returns, Refunds & Exchanges

As a personalized tailoring and custom stitching service provider, all orders are made specifically as per the customer’s measurements, preferences, and design requirements.

Therefore:

• Refunds are generally not applicable
• Exchanges are generally not possible
• Returns are not accepted for custom-stitched garments

Any fabrics, accessories, or third-party products purchased through eBoutique Tailor may be subject to the respective partner/vendor policies.

If there is any verified quality or service issue attributable directly to eBoutique Tailor, rectification or correction may be provided wherever possible at the discretion of eBoutique Tailor.

Emergency Situations & Force Majeure

During pandemics, lockdowns, natural disasters, strikes, government restrictions, logistics disruptions, or other unforeseen events, order processing and delivery timelines may be impacted.

Customers acknowledge and accept that such delays may occur beyond the control of eBoutique Tailor.

Policy Updates

eBoutique Tailor reserves the right to modify, revise, or update this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically.

Grievance Officer

Please find below the details of the grievance officer:

Email: support@eboutiquetailor.com
Phone: +91 7973436825

Address:
eBoutique Tailor
CF-828 Ufairia Tower Near Ek Murti Chowk Noida Extension Sector 16B Greater Noida West India-201310

The Grievance Officer is identified pursuant to applicable laws including but not limited to the Information Technology Act, 2000, Consumer Protection Act, 2019, and the Rules enacted under those laws.